Shipping policy

Shipping Destinations

Spinvix currently ships to destinations throughout the United States. We process and deliver orders to all 50 states, including residential addresses, business locations, and PO boxes where carrier services permit. Shipping availability is subject to carrier service areas, destination accessibility, and operational capabilities. Certain remote locations, military addresses (APO/FPO/DPO), or restricted delivery zones may require additional verification, extended delivery times, or special handling procedures before shipment can be completed. If you are uncertain whether we can ship to your location, please contact us at content@spinvix.shop or 339-499-9977 before placing your order.

Shipping Rates and Free Shipping

Shipping within the United States is FREE on all orders. There are no shipping charges, handling fees, or surcharges applied to standard domestic deliveries. The price you see at checkout is the final price you pay, excluding applicable sales tax calculated based on your shipping destination. We are committed to providing transparent, straightforward pricing with no hidden costs.

Order Processing and Handling Time

Orders placed through Spinvix are typically processed within 1 to 2 business days after successful payment verification. Processing includes payment confirmation, fraud prevention review, inventory preparation, quality inspection, secure packaging, shipping documentation, and coordination with our fulfillment and logistics partners. Orders are generally not processed on weekends (Saturday and Sunday) or major United States federal holidays, including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

During periods of high order volume — such as major sales events, seasonal promotions, holidays, or product launches — processing times may be extended beyond the standard window. Additionally, supplier delays, inventory shortages, operational disruptions, or unforeseen circumstances may occasionally impact our ability to process orders within the usual timeframe. We will make every reasonable effort to notify customers promptly if significant delays are expected.

Delivery Estimates and Transit Times

Standard delivery within the United States is estimated at 3 to 5 business days after your order has been processed and shipped. This delivery window begins once the package has left our facility and been scanned by the carrier, not from the date of order placement. Total time from order to delivery typically ranges from 4 to 7 business days when combining processing and transit time.

Delivery estimates are based on typical carrier performance and normal operating conditions. Actual delivery times may vary due to factors including but not limited to:

Your specific shipping destination and distance from our fulfillment center
Shipping carrier schedules, routes, and operational capacity
Weather conditions, natural disasters, or other force majeure events
Peak shipping seasons (such as November through December)
Holidays and carrier service interruptions
Address accuracy, accessibility, and delivery environment
Security delays, customs inspections (if applicable), or address verification requirements

Important: Delivery dates provided during checkout or in confirmation emails are estimates only and are not guaranteed. Spinvix cannot be held responsible for delays caused by shipping carriers, weather events, transportation disruptions, or other circumstances beyond our reasonable control. If your order does not arrive within the estimated timeframe, please contact us at content@spinvix.shop or 339-499-9977 so we can assist you in tracking your shipment and resolving any delivery issues.

Shipping Carriers and Methods

Spinvix partners with reputable shipping carriers, fulfillment providers, and logistics companies to ensure reliable and efficient delivery of your orders. Carriers may include USPS (United States Postal Service), UPS, FedEx, or other regional and national shipping providers depending on product type, package size and weight, destination, inventory location, and delivery requirements.

Carrier selection is made at the sole discretion of Spinvix to optimize delivery speed, cost efficiency, package security, and overall service quality. We do not offer customers the option to select a specific carrier at this time. All shipments are handled with care and tracked throughout the delivery process to the extent supported by the carrier.

Shipping Confirmation and Tracking

Once your order has been processed, packaged, and handed over to the shipping carrier, you will receive a shipping confirmation email at the email address you provided during checkout. This email will contain:

Confirmation that your order has shipped
The tracking number assigned to your shipment
A link to the carrier's tracking page (where available)
Estimated delivery timeframe

Tracking information may not be immediately visible in the carrier's system. It can take up to 24 to 48 hours after shipment for the tracking number to become active and for the first scan to appear, depending on the carrier's scanning schedule, processing procedures, and system updates. Once the package is scanned at the carrier's facility or during transit, tracking updates will begin to populate.

You can monitor the progress of your shipment by entering the tracking number on the carrier's website or by using any tracking link provided in your shipping confirmation email. Tracking details — including package location, transit progress, estimated delivery date, and delivery confirmation — are provided directly by the shipping carrier. Spinvix relies on carrier-provided tracking data and is not responsible for inaccuracies, delays in updates, temporary tracking visibility issues, or system outages affecting the carrier's tracking platform.

Multiple Items and Split Shipments

If your order contains multiple items, they may be shipped together in a single package or separately in multiple shipments, depending on product availability, inventory location, size and weight considerations, and fulfillment logistics. Split shipments may occur when items are stocked in different warehouses or when certain products require special handling or packaging.

If your order is split into multiple shipments, you will receive separate shipping confirmation emails with distinct tracking numbers for each package. Each shipment will be delivered according to its own transit schedule. There is no additional cost to you for split shipments — all domestic shipping remains free regardless of how many packages are required to fulfill your order.

Shipping Address Accuracy and Customer Responsibility

Customers are responsible for providing complete, accurate, and up-to-date shipping information at the time of checkout. This includes:

Full recipient name
Complete street address, including apartment, suite, or unit number if applicable
City, state, and ZIP code
Contact phone number

Please carefully review your shipping address before completing your purchase. Spinvix cannot be held responsible for delivery delays, failed deliveries, lost packages, returned shipments, or additional fees resulting from incorrect, incomplete, outdated, or undeliverable addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment, which may require an additional shipping fee if the error was on the customer's part.

Address Changes After Order Placement

Once an order has been submitted and payment has been processed, changes to the shipping address may not be possible, especially if the order has already entered the processing or shipping stage. If you need to update your shipping address, please contact us immediately at content@spinvix.shop or 339-499-9977. We will make every reasonable effort to accommodate your request, but we cannot guarantee that changes can be made once the order is in transit.

If you realize after shipment that your address is incorrect, contact the carrier directly using the tracking information provided. Some carriers allow recipients to request package rerouting or hold-for-pickup services, though additional fees may apply and are the responsibility of the customer.

Delivery Delays and Unforeseen Circumstances

While we strive to meet or exceed our delivery estimates, delays may occasionally occur due to factors beyond our control. These may include but are not limited to:

Severe weather events (hurricanes, snowstorms, floods, etc.)
Natural disasters or emergencies
Carrier operational disruptions, strikes, or service interruptions
Peak holiday shipping periods and increased package volumes
Transportation infrastructure issues (road closures, flight cancellations, etc.)
Pandemic-related restrictions or public health emergencies
Address issues, incorrect information, or inaccessible delivery locations
Security screening or inspection delays

Spinvix is not liable for shipping delays, missed deliveries, or delivery failures caused by circumstances outside our reasonable control. We will, however, work closely with our shipping partners and make every effort to resolve delivery issues promptly and keep you informed of your shipment's status. If your package is significantly delayed, please contact us at content@spinvix.shop or 339-499-9977, and we will investigate and assist you to the best of our ability.

Lost, Stolen, or Damaged Packages

Lost Packages

If tracking information indicates that your package was delivered but you did not receive it, please take the following steps:

Check around your delivery location, including porches, side doors, garages, and with neighbors or building management.
Verify the shipping address on your order confirmation to ensure the package was sent to the correct location.
Contact the shipping carrier using the tracking number provided; carriers may be able to provide additional delivery details or initiate a search.
Contact us at content@spinvix.shop or 339-499-9977 within 7 days of the indicated delivery date so we can assist you and, if necessary, open an investigation with the carrier.

Spinvix is not responsible for packages that are confirmed delivered by the carrier but reported missing by the customer, as delivery confirmation transfers responsibility to the recipient and the delivery location. However, we will work with you and the carrier to investigate and attempt to resolve the issue.

Stolen Packages

Unfortunately, package theft (sometimes known as "porch piracy") can occur after a carrier has completed delivery. Spinvix is not liable for packages stolen after confirmed delivery. If you believe your package was stolen, please:

File a report with your local police department.
Contact the shipping carrier to report the theft.
Contact us at content@spinvix.shop or 339-499-9977; we will do our best to assist, though we cannot guarantee replacement or refund for stolen packages.

We recommend choosing a secure delivery location, using carrier hold-for-pickup services if available, or requiring a signature upon delivery if theft is a concern in your area (additional service fees may apply and should be arranged directly with the carrier).

Damaged Packages

If your package arrives visibly damaged, or if the contents are damaged, please:

Note the damage on the carrier's delivery receipt if the driver is present.
Take clear photographs of the damaged package, packaging materials, and any damaged products.
Contact us immediately at content@spinvix.shop or 339-499-9977 and provide the photographs and a description of the damage.
Retain all original packaging materials, as the carrier may need to inspect them.

We will work with you to file a claim with the shipping carrier and arrange for a replacement or refund as appropriate. Please report any damage within 7 days of delivery to ensure timely resolution.

Undeliverable Packages and Returns to Sender

If a package cannot be delivered due to an incorrect address, recipient unavailability, refusal of delivery, or other delivery failure, the carrier will typically attempt redelivery or hold the package for pickup. If the package cannot be delivered after multiple attempts and is not claimed, it will be returned to Spinvix.

When a package is returned to us as undeliverable, we will contact you at the email address or phone number associated with your order to verify the correct shipping information and discuss options, which may include:

Reshipment to a corrected address (additional shipping fees may apply if the error was due to customer-provided information)
Refund of the order value minus any applicable restocking or processing fees
Order cancellation

Customers are responsible for any additional costs incurred due to incorrect address information or refusal of delivery.

International Shipping, Customs, Duties, and Taxes

At this time, Spinvix ships only within the United States. We do not currently offer international shipping to addresses outside the United States, including US territories that may have customs requirements (such as Puerto Rico, Guam, or the US Virgin Islands, depending on carrier and regulatory classification).

If international shipping becomes available in the future, customers will be responsible for all applicable customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country. International customers would also be responsible for compliance with their country's import regulations. Any future updates to our shipping destinations will be reflected in this policy.

Order Tracking and Communication

We are committed to keeping you informed throughout the order and shipping process. You will receive email notifications at key stages, including:

Order Confirmation: Sent immediately after your order is successfully placed and payment is verified.
Shipping Confirmation: Sent when your order has been shipped, including tracking information and estimated delivery date.
Delivery Confirmation: Provided by the carrier when your package is successfully delivered (depending on carrier and service level).

Please ensure that the email address you provide at checkout is accurate and that emails from Spinvix and our shipping carriers are not filtered to spam or junk folders. If you do not receive expected notifications, please check your spam folder and contact us at content@spinvix.shop or 339-499-9977.

Contact Us for Shipping Questions

If you have any questions, concerns, or issues related to shipping — including order status, tracking information, delivery problems, address changes, or any other shipping-related matter — please do not hesitate to contact us. Our customer support team is here to help.

Spinvix
190 Utter Ave
Hawthorne, NJ 07506
United States

Email: content@spinvix.shop
Phone: 339-499-9977

We will respond to your inquiry as quickly as possible, typically within 1 to 2 business days. For urgent shipping issues, calling our phone line may provide the fastest resolution.

Changes to This Shipping Policy

Spinvix reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Changes may be made to reflect operational improvements, new carrier partnerships, updated delivery estimates, changes in shipping rates or policies, legal or