Refund policy

Return Window

Spinvix accepts returns within 30 days from the date your order is delivered. This return window is our own store policy; please note that there is no statutory cooling-off period for most online sales in the United States. The 30-day period begins on the delivery date confirmed by the shipping carrier and ends thirty calendar days thereafter. Return requests submitted after this period may no longer qualify for a refund, exchange, or store credit.

Item Condition Requirements

To qualify for a return, products must remain in their original condition. We ask that you include all original packaging, manuals, labels, accessories, inserts, warranty information, and any other components that came with the product whenever possible. Products showing signs of misuse, neglect, accidental damage, unauthorized modifications, excessive wear, improper handling, or missing parts may not be eligible for a refund or exchange. Spinvix reserves the right to inspect all returned items before approving any refund, exchange, or store credit.

We encourage you to inspect your order immediately upon delivery to verify that the product functions correctly, is complete, and meets your expectations. If you discover any issue, please contact us as soon as possible so we can assist you promptly.

How to Start a Return

If you wish to return an item, please contact our customer support team to initiate the return process. You can reach us by email or phone using the contact information below:

When contacting us, please provide your order number, a brief description of the item(s) you wish to return, and the reason for your return. Our support team will review your request and, if approved, provide you with detailed return instructions. In many cases, we will provide a prepaid return shipping label or specific instructions on how to send the item back at no cost to you.

Return Address

Once your return has been approved, you will receive instructions on where to send the item. Please do not ship any product back to us without first contacting our support team and receiving authorization and a return address. Unauthorized returns may not be processed, and you may not receive a refund or exchange.

Our business address is:

Spinvix
190 Utter Ave
Hawthorne, NJ 07506
United States

Please ensure that you follow all return instructions carefully, use the approved shipping method, and retain proof of shipment. This will help ensure your return is processed smoothly and without delay.

Free Return Shipping

Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved by our support team, we will provide you with a prepaid return shipping label or detailed instructions, depending on the nature of your return. You will not be charged for return shipping costs when you use the approved return method we provide.

Please follow all instructions carefully to maintain your eligibility for free return shipping. Failure to use the approved shipping method or return process may affect your return eligibility and processing time.

No Restocking Fees

Spinvix does not charge restocking fees on approved returns submitted within the eligible 30-day return period. If your return qualifies under this policy, you will not be required to pay any additional handling, restocking, inspection, or processing fees. Our goal is to provide a transparent, customer-friendly, and fair return experience.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you by email about the status of your return. If your return is approved, we will process your refund to the original payment method used at the time of purchase. Refunds are typically issued within a reasonable time after we receive and inspect the returned product—generally within 5 to 10 business days, though the exact timing may vary depending on your financial institution.

Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card issuer's processing times. If you have not received your refund within a reasonable period after we have notified you that it was processed, please contact your bank or credit card company first, then contact us if the issue persists.

Refunds will be issued for the purchase price of the returned item(s). Because all shipping within the United States is free, there are no shipping costs to be refunded. If you received a promotional discount or gift with your purchase, the refund amount may be adjusted accordingly.

Non-Returnable Items

Spinvix does not designate products as final sale or non-returnable unless explicitly stated on the applicable product page at the time of purchase. If a product is clearly marked as final sale, non-returnable, or otherwise excluded from our return policy, it will not be eligible for return, refund, or exchange except in cases of defect, damage, or error on our part.

In general, customized, personalized, or made-to-order items may not be eligible for return unless they arrive damaged, defective, or incorrect. We encourage you to review all product descriptions, specifications, and return eligibility information carefully before completing your purchase.

Exchanges

If you wish to exchange an item for a different size, color, model, or variation, please contact our customer support team at content@spinvix.shop or call 3394999977. We will do our best to accommodate exchange requests, subject to product availability and eligibility under this return policy.

In most cases, exchanges follow the same process as returns: you will return the original item (at no cost to you for return shipping within the United States), and once we receive and inspect it, we will ship the replacement item to you. If the replacement item has a different price, we will notify you and adjust your payment accordingly, either issuing a partial refund or requesting additional payment.

Damaged, Defective, or Wrong Items

If you receive a product that is damaged, defective, malfunctioning, incomplete, or incorrect (wrong item, color, size, model, or quantity), please contact Spinvix as soon as possible after delivery. You will not be charged for return shipping, and you will not be responsible for any costs associated with returning or replacing the item.

When reporting a damaged, defective, or incorrect item, please provide:

  • Your order number
  • A detailed description of the issue
  • Clear photographs of the product, packaging, and any visible damage or defect

Our support team will review your report promptly and work with you to determine the best resolution, which may include a replacement, exchange, store credit, partial refund, or full refund. Prompt reporting helps us investigate the issue efficiently and provide you with a satisfactory resolution as quickly as possible.

Order Cancellation

If you wish to cancel your order, please contact us immediately at content@spinvix.shop or 3394999977. We will do our best to accommodate cancellation requests, but please note that orders are typically processed and shipped quickly. If your order has already been shipped, you will need to follow our standard return process once you receive the item.

If we are able to cancel your order before it ships, we will issue a full refund to your original payment method. If the order has already shipped, you may refuse delivery or return the item using the procedures outlined in this policy once it arrives.

Contact Information

If you have any questions about this Return and Refund Policy, need assistance with a return or exchange, or have any concerns about your order, please contact us:

  • Email: content@spinvix.shop
  • Phone: 3394999977
  • Mailing Address: Spinvix, 190 Utter Ave, Hawthorne, NJ 07506, United States

Our customer support team is here to help ensure your shopping experience with Spinvix is positive, transparent, and satisfactory. We are committed to resolving any issues fairly and efficiently.

Policy Updates

Spinvix reserves the right to update, modify, or revise this Return and Refund Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the date of the update. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Governing Law

This Return and Refund Policy, and any disputes arising from or related to returns, refunds, exchanges, or orders, shall be governed by and construed in accordance with the laws of the United States and the State of New Jersey, without regard to conflict of law principles. By placing an order with Spinvix, you agree to submit to the jurisdiction of the state and federal courts located in New Jersey for the resolution of any disputes.