Contact Us
Get in Touch with Spinvix
We're here to help! Whether you have a question about our products, need assistance with an order, or want to learn more about what we offer, the Spinvix team is ready to assist you. We strive to provide friendly, knowledgeable support and aim to respond to all inquiries as quickly as possible.
Contact Information
Reach out to us using any of the following methods, and we'll get back to you promptly:
content@spinvix.shop
Email is often the fastest way to reach us for non-urgent inquiries. We typically respond within one business day during regular business hours.
Phone
(339) 499-9977
Prefer to speak with someone directly? Give us a call during our business hours listed below. Our team is happy to answer your questions and provide personalized assistance.
Mailing Address
Spinvix
190 Utter Ave
Hawthorne, NJ 07506
United States
Business Hours
Our customer support team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday – Sunday: Closed
If you contact us outside of these hours, we'll respond to your inquiry on the next business day. We appreciate your patience and understanding.
Typical Response Time
We know your time is valuable, and we work hard to respond quickly to all customer inquiries. Here's what you can generally expect:
- Email inquiries: Responses within one business day
- Phone calls: Immediate assistance during business hours, or you may leave a voicemail and we'll return your call promptly
- Peak periods: During busy shopping seasons or promotional events, response times may be slightly longer, but we'll always get back to you as soon as possible
Order, Shipping, and Returns Inquiries
Have questions about a specific order or need help with a shipping or returns matter? We're here to make your experience smooth and hassle-free.
Order Status and Tracking
If you have questions about your order status or need tracking information, please contact us by email or phone with your order number ready. We'll provide you with the most up-to-date information about your shipment. All orders within the United States are shipped free of charge and typically arrive within 3-5 business days after processing.
Shipping Questions
We offer free shipping on all orders shipped within the United States. Our standard delivery timeframe is 3-5 business days from the date your order is processed and shipped. If you have questions about delivery timing, shipping methods, or any shipping-related concerns, don't hesitate to reach out to our team.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we offer a 30-day return policy from the date of delivery. For detailed information about our return process, eligibility, and conditions, please visit our dedicated Returns & Refunds page. If you have specific questions about returning an item or need assistance initiating a return, contact us at content@spinvix.shop or call (339) 499-9977 and our team will guide you through the process.
We're Here to Help
At Spinvix, customer satisfaction is our top priority. Whether you're a first-time visitor or a returning customer, we're committed to providing you with exceptional service and support. No question is too small—reach out anytime, and we'll do our best to assist you quickly and effectively.
Thank you for choosing Spinvix. We look forward to hearing from you!