Privacy policy

Introduction

Welcome to Spinvix. Protecting customer privacy and maintaining the security of personal information are important priorities for us. This Privacy Policy explains how Spinvix collects, uses, stores, processes, shares, and protects customer information when visiting our website, placing orders, subscribing to communications, contacting customer support, or using services provided through our website within the United States. By accessing or using the website operated by Spinvix, customers acknowledge and agree to the practices described within this Privacy Policy. We encourage all customers to carefully review this policy to fully understand how personal information is collected, managed, protected, stored, shared, and utilized in connection with our products and services.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as other relevant state privacy regulations. California residents and residents of other states with specific privacy rights are encouraged to review the sections of this policy that pertain to their rights and how to exercise them.

Store Information and Contact Details

This Privacy Policy applies to all services, products, website activities, and customer interactions associated with Spinvix. Customers may contact us regarding privacy concerns, personal information requests, account inquiries, data management questions, or support matters using the official contact information below:

Store Name: Spinvix
Email: content@spinvix.shop
Phone: 3394999977
Address: 190 Utter Ave, Hawthorne, NJ 07506, United States
Website: spinvix.myshopify.com

For privacy-specific requests, including exercising your rights under applicable privacy laws, please use the contact information above and clearly indicate the nature of your request.

Information We Collect

Spinvix may collect personal information directly from customers as well as technical information automatically through website interactions and browsing activities. Information collected may include customer names, billing addresses, shipping addresses, email addresses, phone numbers, payment details, order history, browser information, device identifiers, IP addresses, website interaction data, purchase preferences, customer communications, account information, and additional information voluntarily submitted while using our services.

Categories of Personal Information Collected

We collect the following categories of personal information, as defined under applicable privacy laws including the CCPA/CPRA:

  • Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, or other similar identifiers.
  • Customer Records Information: Name, signature, physical characteristics or description, address, telephone number, payment card number (collected by third-party payment processors), bank account number (collected by third-party payment processors), or other financial information.
  • Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Internet or Other Electronic Network Activity Information: Browsing history, search history, information regarding a consumer's interaction with our website or advertisements, pages viewed, navigation paths, click behavior, session duration, and referral sources.
  • Geolocation Data: Approximate physical location derived from IP address.
  • Sensory Data: If you contact us by phone, we may record calls for quality assurance and training purposes, with appropriate notice.
  • Inferences: Inferences drawn from any of the information identified above to create a profile reflecting preferences, characteristics, behavior, and attitudes.

Personal Information Provided Directly by Customers

Customers may voluntarily provide personal information during checkout, account registration, customer support communications, newsletter subscriptions, promotional participation, survey responses, product reviews, warranty requests, feedback submissions, contest participation, or other website activities. This information enables Spinvix to process transactions, fulfill orders, communicate with customers, improve services, maintain efficient operations, and provide a personalized shopping experience.

Information you may provide directly includes:

  • Contact Information: Name, email address, phone number, billing address, and shipping address when placing an order or creating an account.
  • Order Information: Product selections, purchase details, order history, shipping preferences, and special instructions.
  • Payment Information: Payment card details and billing information, collected and processed by our third-party payment service providers.
  • Account Information: Username, password, account preferences, and saved information for repeat purchases.
  • Communications: Content of messages, inquiries, feedback, reviews, survey responses, and other communications you send to us.
  • Marketing Preferences: Subscription preferences and consent to receive promotional communications.

Automatically Collected Information

When customers visit the Spinvix website, certain information may be collected automatically through cookies, analytics systems, tracking technologies, server logs, and similar tools. Automatically collected information may include browsing patterns, session duration, referral sources, operating systems, browser settings, device types, IP addresses, pages viewed, navigation paths, click behavior, and website interaction activities used to improve website functionality and customer experience.

Automatically collected information includes:

  • Device and Browser Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, links clicked, search queries, date and time of visits, referring and exit pages, and website navigation patterns.
  • Location Data: General geographic location derived from IP address (city, state, and country level).
  • Cookies and Similar Technologies: Data collected through cookies, web beacons, pixels, and similar tracking technologies as described further below.

How We Use Personal Information

Spinvix uses collected information for order processing, payment verification, shipment coordination, customer communication, fraud prevention, website optimization, analytics, customer support, marketing activities, operational improvements, account administration, security monitoring, business development, and legal compliance. Personal information may also be used to personalize customer experiences, improve product offerings, maintain website security, enhance service quality, and improve customer satisfaction.

Specific Business and Commercial Purposes

We use personal information for the following business and commercial purposes:

  • Order Processing and Fulfillment: Processing orders, verifying payment information, coordinating shipments with carriers, preparing packages for delivery, providing order tracking, managing returns and exchanges, and fulfilling customer purchases.
  • Customer Service: Responding to inquiries, resolving complaints, providing support, processing warranty claims, handling product issues, and maintaining customer relationships.
  • Communications: Sending order confirmations, shipment notifications, delivery updates, account information, customer support responses, and service-related announcements.
  • Marketing and Promotions: Sending newsletters, promotional offers, product recommendations, announcements, surveys, and other marketing communications to customers who have consented to receive them.
  • Website Functionality and Improvement: Operating, maintaining, and improving our website, analyzing usage patterns, identifying technical issues, enhancing user experience, and developing new features and services.
  • Security and Fraud Prevention: Detecting, preventing, and responding to security incidents, fraudulent transactions, unauthorized access, and other malicious or illegal activities.
  • Analytics and Research: Analyzing customer behavior, preferences, and trends; conducting market research; evaluating marketing effectiveness; and understanding how customers use our products and services.
  • Personalization: Tailoring content, product recommendations, and offers based on customer preferences, purchase history, and browsing behavior.
  • Legal Compliance: Complying with applicable laws, regulations, legal processes, and governmental requests; enforcing our terms and conditions; protecting our rights and property; and resolving disputes.
  • Business Operations: Accounting, auditing, billing, recordkeeping, background checks on employees and contractors, and other internal business functions.

Order Processing and Fulfillment

Information collected during checkout is necessary to process payments, verify transactions, prepare shipments, coordinate deliveries, fulfill orders, and provide customers with order-related updates. Without certain required information, Spinvix may not be able to complete purchases or provide requested services effectively. Orders are typically processed and shipped within our standard fulfillment timeframe, with delivery completed within 3-5 working days. Shipping within the United States is free—there are no shipping costs added to orders.

Customer Communications

Customers may receive communications from Spinvix regarding order confirmations, shipment updates, account notifications, customer support responses, promotional campaigns, newsletters, product announcements, policy updates, surveys, feedback requests, and service-related notices. Customers may unsubscribe from promotional communications at any time by following unsubscribe instructions included within marketing emails or by contacting customer support directly at content@spinvix.shop. Please note that even if you opt out of promotional emails, we may still send you transactional messages related to your orders and account.

Payment Information

Payment transactions processed through Spinvix are handled securely through authorized third-party payment service providers, including those integrated with our Shopify-hosted platform. Spinvix does not directly store complete payment card numbers or highly sensitive financial information on company servers. Third-party payment processors collect and process payment information according to their own privacy policies, security standards, Payment Card Industry Data Security Standard (PCI DSS) compliance requirements, and legal obligations. We receive only limited payment information necessary for order processing, such as confirmation of successful payment and billing address details.

How We Share Personal Information

Spinvix may share personal information with trusted third-party service providers, business partners, and other entities as necessary to operate our business, provide services, fulfill orders, process payments, and comply with legal obligations. We do not sell personal information in the traditional sense of exchanging customer data for money, but certain types of data sharing—particularly for advertising and analytics purposes—may be considered a "sale" or "sharing" under California and other state privacy laws.

Service Providers and Business Partners

We share personal information with the following categories of service providers and business partners who perform services on our behalf:

  • E-Commerce Platform and Hosting: Our website is hosted on Shopify, which provides the technical infrastructure, shopping cart functionality, checkout processing, and related e-commerce services. Shopify processes personal information on our behalf pursuant to its own privacy policy and terms of service.
  • Payment Processors: Third-party payment service providers process payment transactions, verify payment methods, detect fraud, and handle payment-related customer service. These providers collect and process payment card information and other financial data directly from customers.
  • Shipping and Logistics Providers: Shipping carriers and fulfillment service providers receive shipping addresses, contact information, and order details necessary to deliver products to customers. This may include national carriers and regional delivery services.
  • Marketing and Analytics Providers: Third-party analytics services (such as Google Analytics) and marketing platforms help us understand website usage, measure marketing campaign effectiveness, manage email communications, and improve customer engagement.
  • Customer Service and Communication Tools: Providers of customer support software, email services, chat applications, and communication platforms that enable us to respond to customer inquiries and provide support.
  • Security and Fraud Prevention: Services that help detect fraudulent transactions, prevent unauthorized access, monitor security threats, and protect our website and customers.
  • Business Operations: Professional service providers including accountants, auditors, lawyers, consultants, and other advisors who assist with business operations, compliance, and legal matters.

Legal Obligations and Protection of Rights

We may disclose personal information when required or permitted by law, including:

  • In response to subpoenas, court orders, legal processes, or governmental requests.
  • To comply with applicable laws, regulations, and legal obligations.
  • To enforce our terms of service, privacy policy, and other agreements.
  • To protect the rights, property, safety, and security of Spinvix, our customers, employees, or the public.
  • To detect, prevent, or address fraud, security issues, technical problems, or illegal activities.
  • In connection with a corporate transaction such as a merger, acquisition, asset sale, or bankruptcy proceeding, in which case personal information may be transferred to the acquiring entity.

Advertising and Marketing Partners

We may share certain information with advertising networks, social media platforms, and marketing partners to deliver targeted advertisements, measure ad performance, and conduct marketing analytics. This may include sharing identifiers, browsing behavior, and commercial information. Under California law and certain other state privacy laws, some of these activities may be considered "selling" or "sharing" personal information. California residents and residents of other applicable states have the right to opt out of these activities as described in the section below on consumer rights.

Cookies and Tracking Technologies

Spinvix uses cookies, analytics systems, tracking technologies, and similar tools to improve website functionality, maintain shopping cart contents, remember customer preferences, analyze website performance, measure marketing effectiveness, deliver personalized content, prevent fraud, and enhance overall user experience.

What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) by your web browser when you visit a website. Cookies allow the website to recognize your device, remember your preferences, and track your activities across multiple sessions and pages. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).

Types of Cookies and Tracking Technologies We Use

  • Essential Cookies: Necessary for the website to function properly. These cookies enable core functionality such as page navigation, access to secure areas, shopping cart operations, and checkout processes. The website cannot function properly without these cookies, and they cannot be disabled.
  • Performance and Analytics Cookies: Collect information about how visitors use our website, including which pages are visited most frequently, navigation paths, time spent on pages, and error messages. These cookies help us understand website performance and identify areas for improvement. We use services such as Google Analytics for this purpose.
  • Functionality Cookies: Remember choices you make (such as language preferences, region, or display settings) to provide enhanced, personalized features and improve your experience.
  • Advertising and Marketing Cookies: Used to deliver relevant advertisements, limit the number of times you see an ad, measure advertising campaign effectiveness, and track conversions. These cookies may be set by us or by third-party advertising partners and may track your activity across different websites.
  • Social Media Cookies: Enable social media features such as sharing content on social networks or displaying social media content on our website. These cookies may be set by social media platforms and may track your activity across multiple sites.

Third-Party Cookies and Tracking

In addition to our own cookies, third-party service providers (including Shopify, Google Analytics, advertising networks, and social media platforms) may set cookies and use similar tracking technologies when you visit our website. These third parties may collect information about your online activities over time and across different websites and services. We do not